Which HVAC contractor is the right choice for your needs?
Whether you're a first-time homeowner, you recently moved to a new town, or you
just need to switch heating and cooling companies, take a look at the questions
that can help you to find the best contractor to install or service your home's
HVAC system.
How Do You Provide Customers With a Quote?
Does the contractor give estimates over the phone or do they
come to your home? While an experienced HVAC professional may know with some
certainty what's wrong with your heater or air conditioner from the way you
describe the symptoms, they will still need to inspect the unit firsthand.
A quality contractor should come to your house to provide
you with a quote. This type of service appointment could include:
- An
in-person visual inspection. The contractor should visually inspect
the furnace, air conditioner, thermostat, or ducts.
- A
more in-depth inspection. Some issues are harder to spot than
others. If the problem isn't outwardly obvious, the contractor may need to
remove the central unit's front panel or use other methods to get a more
in-depth look at the system.
- A
written estimate. After the contractor inspects the system and
diagnoses the problem, they should provide you with a written or emailed
estimate. If the contractor needs to check parts prices or availability,
they may need to mail or email the estimate later.
Not only should the HVAC contractor come to your home before
they provide you with a quote, but they should also spend more than a few
rushed seconds inspecting the system. If the contractor quickly glances at the
AC unit or doesn't get within feet of your heater, they haven't accurately
inspected the issue. This type of assessment may lead to a misdiagnosis and
problematic repairs.
What Type of Specials Do You Offer?
While not all HVAC contractors offer deals, some may have
ways to reduce the overall costs to their customers. Along with discounts the
contractor may provide, some heating and cooling system or equipment
manufacturers also offer rebates. A contractor should make you aware of all
applicable manufacturer's or other rebates before you choose a replacement
heater or AC unit or other service.
Even though a reputable contractor may give you a price
break or have a seasonal special, if something sounds too good to be true - it
probably is. Be wary of a contractor who:
- Advertises
completely free services. A contractor probably won't come to your
home, provide an inspection, and service the HVAC system completely for
free. An estimate - and estimate only - is sometimes free. But 100 percent
free repair services are likely to come with hidden costs.
- Advertises
a price that seems too low. You don't want to pay a small fortune for
a new heater. At the same time, you don't want a bargain basement product
that will break down in one year. Compare prices and look for a company
that has reasonable offers.
- Tries
to upsell specials. Did you have a contractor who advertised half or a
percentage off their services, but when you agree to a repair or
installation, they advise you to choose additional upgrades that come at
an extra cost? This type of sales approach can significantly increase what
you pay for HVAC services.
Even though some discounts may not sound like real offers,
plenty of HVAC contractors do provide customers with coupons or offer
limited-time specials. If your would-be future contractor has a discount coupon
offer, verify the total price in writing before you agree to the estimate. Make
sure the price includes all services. This will help you to avoid potential
add-ons or extra costs.
Do you need a new HVAC contractor? Contact Action Plumbing & Heating
Maintenance
for more information.
